A cattery is a very high risk environment, we’re licensed for 105 cats and 1 in 3 cats are carriers of viruses such as cat flu (even though they’re fully vaccinated and show absolutely no signs of having cat flu themselves) so all cats must be vaccinated and have a booster every 12 months. –all boosters/injections need to be done a minimum of 2 weeks before the arrival date (this is because when your cat has their vaccinations they are being injected with a live virus and therefore they wont be allowed into the cattery because they would be putting all the cats health at risk by coming in with a live virus in their system, so a period of 2 weeks needs to have passed).

If your cat is coming into a cattery they are no longer classed as indoor cat, they are a cat who is going into a cattery. A cattery is classed as a high risk environment so ALL vaccinations for flu/enteritis require cats to be vaccinated for flu/enteritis every 12 months. (we turn away so many customers due to their cats not being vaccinated and subsequently we loose alot of business but because we put the cats health at the forefront of what we do we have never and will never make any exceptions -plus we can also be closed down. so please let your vet know that your cat isnt an indoor cat they are going into a cattery which is classed as a high risk environment and therefore all vaccine manufacturers along with the WSAVA and ABCD require cats to be vaccinated within the last 12 months of coming into a cattery environment -but more than 14 days before arrival)

On our booking form we have always asked that ALL cats be up to date with flea treatments for their holidays but before 2018 we never asked for proof of flea treatment and any flea treatment could be used. However last year we had a cat come in with fleas, these fleas jumped on us and then each time we went into the other cat chalets they jumped of us and onto the other cats. –we weren’t able to treat any cats because all cats should be upto date so if we applied another flea treatment we could be overdosing the cats. –we started asking customers if their cats where up to date with flea treatment and found that 50% of customers were saying no because their cats are indoor cats so they didn’t think they had to put a flea treatment on. –any cat who stays in a cattery is no longer an indoor cat –catteries can be high risk environments and a flea treatment is to prevent your cat from catching fleas so this is why we had always put on the booking form that ALL cats must be up to date. –other customers were telling us that their cats where upto date and we asked for the name of the products we found a correlation. –all the cats who were upto date with a flea treatment from the vets didn’t catch fleas but the cats who had no flea treatment on OR a flea treatment on from a pet shop such as frontline, bob martin, johnstons etc –these cats were still catching fleas. –also when people bought a flea treatment from the pet shop and lost the receipt they would have no way to prove cats were up to date. Therefore from 2018 weve changed our policy and now all cats need to be up to date with a vet prescribed flea treatment and proof needs to be brought with on arrival along with the vaccination card

Because we need to make sure your cat is definitely up to date with these things for the duration of their holiday, ie-if your cats booster runs out during their holiday or just before they come on holiday, we need to let you know that the booster will need to be done a minimum of 2 weeks before the arrival date. And also there are people still writing pet shop bought flea treatments on the booking form and we don’t accept these so if we see these treatments written down we can let you know to get a different one for their holiday. Also if the flea treatment they had on previously is due to expire while they’re with us we can let you know to bring an extra flea treatment with so we can put it on for you while your cat is here. –also some people think flea treatments last as long as the vaccination booster and only need to be done once a year etc so we need to let customers know that they’ll need to apply a flea treatment before the cat comes on holiday to ensure their cat is protected. So we ask for this information so we can do the work for you and see that we can definitely look after your cat and make sure your check in goes as smoothly as possible, just incase youve missed this information (about vaccinations needing to be up to date / flea treatments being from a vets)

Yes this is absolutely no problem at all, just write the date on the booking form that you last applied the flea treatment prior to arrival (to show they’re up to date/protected from when they arrive) and then bring an extra flea treatment with you on arrival so that we can apply this whilst they’re in the cattery

This shouldnt be a problem at all, as you can contact your vets and pop down to collect a new vaccination card or print out from them showing your cats name and date of vaccinations and also a receipt/print out showing the date that the flea treatment was purchased from them. (without proof of vaccinations and proof of flea treatment your cat wont be able to stay -sorry. (but we will always put the health of your cat and the health of all the other cats in our care as the first and main prioirty)

this is for safety reasons as the buckle/bell/tag etc can become stuck/lodged in the wire mesh and if the cat goes to jump down off the climbing wall while the collar is stuck it could cause a very serious injury and even be fatal so on the booking form we always ask for collars to be removed. –even quick release collars may not snap off straight away and can become stuck or go under the cats armpit causing a nasty injury.

Sadly this is one of our worst nightmares! If your cat has been vaccinated within 14 days prior to entering into the cattery then unfortunately we will not be able to look after your cat. (its a modified live virus that injected into your cat which can stay active in their system for upto 14 days afterwards and when cats enter into a new/different/stressful environment they can shed this virus and with it being airbourn it means all the cats we look after would potentially be at risk). Please make sure that after you fill out the booking form and receive your booking confirmation that your dates of vaccinations dont change, if they do then please let us know asap especially before paying your balance otherwise we arent able to offer a refund if youve accidently vaccinated your cat on a different date to what youve written on the booking form. (Even though it would be much easier and less confrontation for us to still accept your cat for boarding we must protect the cats that are in our care, its our worse nightmare having to tell someone we cant look after your cat and that we need a minimum of 7/14 days notice for amendments otherwise theres no refunds)

This is something we get asked on a daily basis but unfortunately it isn’t possible, (although it would be a one off time for a customer asking this, its not a one off time for us being asked -its usually anything upto half a dozen times a day we get asked) being open until 12:40pm or 5:40pm etc would just become our standard opening times each day. before 9am were very busy cleaning out litter trays, feeding, watering, doing medications, and even going out to pick up and drop off cats whose owners don’t drive so this is why we cant open early. –during an afternoon we’re busy doing the lunch time feeds, medications, cleaning out cat chalets from cats who have gone home that morning and spending one on one time with our guests. Then from 6pm onwards we’re busy feeding, watering, cleaning litter trays and cleaning out cat chalets from cats who have gone home late afternoon and picking up /dropping off any cats who need our delivery service. We work 365 days a year looking after cats from 5am every day right up until 7pm then bed time checks between 9:00-10:00pm. If you miss your appt time then Emma will email you to let you know what our next available appt times are (this may not be the same day)

This is part of the license conditions set out by the environmental health department at the local authority. ALL catteries MUST be asking for this information in writing from owners! Here is the CIEH guidelines: “E.2 Keeping records • A register must be kept of all cats boarded and available to key members of staff and to local authority inspectors if requested. The information kept must include the following: E.2.1 Date of arrival and departure. E.2.2 Name, sex, description of cat. E.2.3 Number of cats sharing from same household. E.2.4 Name, address, phone number and email of owner (including emergency contact details). E.2.5 Name, address, email and phone number of emergency local contact (who is able to take the cat if necessary). E.2.6 Cat’s veterinary surgeon. E.2.7 Cat’s diet and relevant requirements. E.2.8 Cats’ relevant medical history. E.2.9 Consent forms eg veterinary treatment, consent to share or separate cats if needed, record of baskets/toys etc left at the cattery (Check vet consent forms i.e. own vet or designated vet if not in area). E.2.10 Record of vaccination. E.2.11 Any medical treatment must be recorded and visible to prevent mis-dosing.” We must have all this information in writing from the owner therefore we only ask for information that we MUST BY LAW ASK FOR. –the only other piece of information that our cattery asks for is information on the flea treatment. Howver as of october 2018 the CIEH which is the licensing standards for catteries is changing and this peice of information about the flea treatment must now be asked for by catteries (we’re ahead of the times)

As we are licensed for 105 cats and its just the two of us who look after all the cats and work reception, it means we are exceptionally busy and therefore for security and safety of all the cats our gates are kept closed at all times and only opened in time for customers appt times. so we need customers book an appointment time (like they would for a doctors appt, dentist appt, vet appt etc) so we can plan our day/jobs that need doing around customers dropping off /collecting pets. However if on the day you need to change your appt time we may be able to offer you another appt time but we cant guarantee this due to the high possibly all our other appt times will be fully booked.

we receive between 10-25 booking forms everyday which we used to print out and wait for the deposit from people, sometimes it could be days and even weeks before deposits would be send through (and sometimes not at all because people would change their mind about wanting to book in). Everyday the pile of booking forms grew by 10-25 meaning that I would sometimes have to physically go through hundreds of booking forms to find the form relating to a certain deposit. -90% of my time was spent in the office doing admin/bookings –which meant only one of us had time to spend in the cattery cleaning out and giving attention to our guests. Therefore a few years ago we invested in a booking system and changed our policy, we added to the booking form and all auto responses on emails that booking forms and deposits must be sent within 24 hours of each other otherwise the form is automatically deleted by our system so you’ll need to resend the booking form. –now only 10% of my time is spend doing admin and I have more time to spend giving one on one attention to our guests, as I don’t have to spend time sifting through hundreds of booking forms finding certain ones that much up to deposits.

so we know who the deposit is for. –our system will search for the deposit under your cats name. (we receive alot of deposits on a daily basis so we need to be able to identify which deposit belongs to each cat/booking)

Unfortunately its not possible for us to take provisional or pencilled in bookings as we receive so many bookings everyday, so we could potentially be turning away customers who definitely want the space for a customer who may want the space? our booking system tells us how many spaces we have available for certain dates and as we speak with so many people everyday its not possible for us to remember who wanted to pencil in for certain dates etc. so the only way to book in is to do a booking form and deposit so we can physically book your cat into our system, once weve received them both we’ll either email you back with a confirmation of booking receipt or if you’ve sent it in the post we’ll give you a call to confirm the booking over the phone.

This is a tricky one because it depends on the time of year, between November-may excluding xmas/new year week its generally fine to book in last minute –even on the day will be fine. But between the end of may and end of October we’re generally fully booked so it may not be possible to leave it until the last minute to book in. (if it’s a midweek break –Monday evening until Thursday evening theres slightly more chance of us having availability but most weekends –Friday until Mondays are generally fully booked).

This is something we get asked on a daily basis but unfortunately it isn’t possible, -before 9am were very busy cleaning out litter trays, feeding, watering, doing medications, and even going out to pick up and drop off cats whose owners don’t drive. –during an afternoon we’re busy doing the lunch time feeds, cleaning out cat chalets from cats who have gone home that morning and spending one on one time with our guests. Then from 6pm onwards we’re busy feeding, watering, cleaning litter trays and cleaning out cat chalets from cats who have gone home late afternoon. We work 365 days a year looking after cats so we’re closed on Sundays and bank holidays for customers dropping off/collecting cats (also we don’t have planning permission to be open on Sundays or bank holidays).

This is something we get asked on a daily basis but unfortunately it isn’t possible, (although it would be a one off time for a customer asking this, its not a one off time for us being asked -its usually anything upto half a dozen times a day we get asked) being open until 12:40pm or 5:40pm etc would just become our standard opening times each day (between 2012-2017 we have been open 9:00-5:30 however we now close of an afternoon . -even if we stayed open until midnight we would still have customers asking if we can wait an extra 10 mins) -before 9am were very busy cleaning out litter trays, feeding, watering, doing medications, and even going out to pick up and drop off cats whose owners don’t drive so this is why we cant open early. –during an afternoon we’re busy doing the lunch time feeds, medications, cleaning out cat chalets from cats who have gone home that morning and spending one on one time with our guests. Then from 6pm onwards we’re busy feeding, watering, cleaning litter trays and cleaning out cat chalets from cats who have gone home late afternoon and picking up /dropping off any cats who need our delivery service. We work 365 days a year looking after cats from 5am every day right up until 7pm then bed time checks between 9:00-10:00pm.

Yes, we strongly recommend and do advise to bring your cats beds and blankets with –we provide two beds in every cat chalet but theres still plenty of space on the climbing wall and shelf in the bedroom for more beds/blankets. –we also advise to bring a worn item of clothing with so your cat has something with your scent on, -this can sometimes help cats settle in. feel free to bring your cats favourite toy’s (smaller toys however are not recommended as we have ventilation strips along the back of the playrooms so smaller toys can get lost underneath the back of the cattery). –if your cat likes to be brushed then please bring their brush with –this is a good way for your cat to bond with us (if your cat doesn’t particularly like being brushed then we wont push this on them as being in a cattery can potentially already be slightly stressful so we don’t want to add to this).

We don’t use cats own bowls, litter trays or cat litter in the cattery as need to use our own. –we only use wood based cat litter in the cattery so if your cat uses wood based cat litter feel free to bring your own but the other types of cat litter aren’t permitted because we are only licensed to dispose of wood pellet based cat litter. We need to use our own bowls, this is because every morning all the cats bowls are put into the wash bin on the cleaning trolley and new clean bowls are given to each of the cats, (once we close in the afternoons all these bowls from the wash bin are then thoroughly cleaned and back on the cleaning trolley ready to give out the next morning). If your cat brings their own bowls we cant put them in the wash bin because we wont remember whose they are (were licensed for 105 cats), also their bowl will be getting cleaned in the afternoon meaning your cat would need to eat out of one of our bowls every other day anyway and we would need to ensure this day fell on the day your cat is going home so it can be washed before collection. Litter trays are taken out every Sunday for washing and it’s the same principle –these go in their own wash bin and a new fresh litter tray is given.

We’re really sorry but we’re unable to wash customers own beds/blankets, we have a minimum of 138 beds in use daily at a time (2 beds in each of the 69 rooms) so we currently do around 9 loads of washing per week in our 12kg washing machine this is over 100kg of washing and drying every week. Plus to do all the beds and blankets from customers as well would make it near impossible to do. Also it wouldnt be possible for us to remember which bed/blanket belongs to which cat, and some beds/blankets arent able to go in the washing machine/dryer so we would have to check all the labels on all the beds first to check they would be ok to go on the machines otherwise there could be alot of damages.

We’re really sorry but we stopped doing this in 2019 so all cats are now dropped off with us in reception and we will take them straight through into their room once weve checked vaccinations and flea treatments. (Craig is the person who works on reception whilst Vicky will then come to take cats into their rooms and as we hold appts every 5 minutes for check in and check out by the time vaccines/flea treatments are checked plus invoice and departure date/time checked and given the next person has already arrived. Plus since we stopped holding these individual cattery viewings cats are much more settled instead of wondering who the 50 different people are each day coming into the cattery)

We take photos of your cat 2-3 times a week and will post these on facebook or instagram so please follow us to see the photo updates, this way you’ll be able to see for yourself how your cat is. your cats photo will be in an album of upto 100 other cats but if you’d like a purrsonlised photo please see the upgrades we offer. If there are ever any problems, questions or concerns will contact you immediately!! and your emergency contact too! so if you havent heard from us it means your cat is absolutely fine, settling in well, eating enough, toileting and either enjoying head rubs, playing with their feather toy or simply watching the birds and everything going on from their window. you’ll be given a purrsonlised breakdown of how your cats been on holiday upon collection of your cat.

This is entirely upto you, however in our opinion if you arent going away and dont need us to look after your cat then no. (i know this sounds silly us turning away paying customers but we class this as an unnecessary stress). If its your cats first time then it can take them several days to settle in so if they stay for just a few days its a bit of a whirlwind for them.